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Australian Customers
Spend Financial Services Guide
Last updated:
July 2024
What is this document?
This Financial Services Guide (“FSG”) has been prepared by Mastercard Prepaid Management Services Australia Pty Ltd ABN 47 145 452 044, AFSL 386 837 (“Mastercard”), the program services manager of the Stables Card Mastercard® issued by EML Payment Solutions Limited ABN 30 131 436 532, AFSL 404 131 (“Issuer”). Mastercard acts for the Issuer. Stables powered by Tiiik Pty Ltd is a Corporate Authorised Representative of Mastercard Prepaid Management Services since 10th November 2022. This FSG is an important document which provides information to assist you in deciding whether to use the Card. It contains information on the services being provided, how the relevant parties are remunerated, details of how complaints are dealt with, privacy considerations and the conflicts of interest that may arise between Mastercard and other issuers. In addition to this FSG, you will be provided with a Product Disclosure Statement (“PDS”) containing information about the Stables Card Mastercard (“Card”). You should only rely on the information contained in this FSG, the PDS and Target Market Determination for the Card. If you have any questions about the information contained in this FSG, you should contact Stables.
Who are we? Who do we act for?
Mastercard holds an Australian Financial Services Licence (AFSL 386837) and is authorised to deal in and provide general financial product advice in relation to non-cash payment products, such as the Card. Stables provide the digital wallet from which you can transfer amounts to the Card, to then spend as you would using any other card, and work closely with Mastercard to provide services relating to your Card. Mastercard has authorised us to deal in non-cash payment products, limited only to the Card, as its authorised representative. We have also been authorised by Mastercard to distribute this FSG. Mastercard has not authorised us to provide you with personal advice.
Providing instructions to us
You may provide instructions to us via the mobile app or by email. Instructions received may require verification of your identity. Please refer to the PDS for further details.
What financial services do we provide on behalf of Mastercard?
As an authorised representative of Mastercard, we and our employees, agents and contractors are authorised to deal in the Card only. We are also authorised to provide services including dispute resolution.
How are we and Mastercard remunerated?
Our employees are remunerated on a salary basis with some employees also receiving incentives based on sales of products and services. Mastercard’s employees are remunerated on a salary basis with performance incentives based on the overall financial performance of Mastercard, the performance of the Business Unit in which they operate and individual performance.
Mastercard’s remuneration consists of amounts paid to it by Stables for the servicing of the Cards.
You can request more specific details of the fees and other benefits that will be received by Mastercard by contacting Mastercard General Enquiries directly on 1800 098 231. If you wish to be provided with this information, you must make your request within a reasonable time after you are provided with this FSG, and in any event, before any financial service is provided to you relating to the Card.
Mastercard’s remuneration consists of amounts paid to it by Stables for the servicing of the Cards.
You can request more specific details of the fees and other benefits that will be received by Mastercard by contacting Mastercard General Enquiries directly on 1800 098 231. If you wish to be provided with this information, you must make your request within a reasonable time after you are provided with this FSG, and in any event, before any financial service is provided to you relating to the Card.
Conflicts of interest
Mastercard is part of the Mastercard Group, and its ultimate parent company is Mastercard Inc., a company listed on the New York Stock Exchange. It has a conflict-of-interest policy that aims to avoid and manage conflicts of interests that may arise both within the group and between it and third parties from time to time.
Financial advice
We are not authorised to provide you with any financial product advice. This means that any information we provide you will be factual only and we will not take into account your financial needs, circumstances, or objectives in any of the information we provide. We do not recommend or make any statements of opinion in relation to the Card. You should consider your own objectives, financial situation and specific needs and rely only on the information contained in this FSG and the PDS provided to you or the Target Market Determination, to make your own decision on whether the Card or related services offered are right for your circumstances.
Privacy
In addition to information we collect about you as our customer, which is subject to the terms of our privacy policy (available at stables.money/privacy-policy) to provide an effective service in relation to the Card we may collect personal information about you on behalf of Mastercard. Information is collected by us or Mastercard only where it is required to complete the provisioning of the Card or related transactions for you, to promote and market the Card and services to you and to inform you of any key updates or changes, or for us to comply with laws and regulatory requirements.
If you do not provide the information requested, we or Mastercard may not be able to provide the service you have requested. In some instances, Mastercard may contract with external companies for the provision of services to you. These companies may include, or be associated with transaction processing, insurance, information technology services and records management. Only information about you that is pertinent to the supply of the Card to you is provided to any third party and strict security and confidentiality requirements are adhered to. In collecting and managing personal information, Mastercard complies with the Australian Privacy Principles (‘APPs’) of the Privacy Act 1988 (Cth).
In the event that personal information is disclosed to an external company operating in a foreign country, Mastercard will ensure that the information will be protected by a law or a contract which upholds privacy principles similar to the APPs.
Mastercard will take reasonable steps to protect information we collect from you, and you have the right to access that information to ensure it is accurate. For more details, you should see the privacy policy contained at stables.money/privacy-policy. If you wish to access your information, please contact the Privacy Officer at Mastercard’s principal business address at 72 Christie Street, St Leonards NSW 2065, or call1800 098 231.
If you do not provide the information requested, we or Mastercard may not be able to provide the service you have requested. In some instances, Mastercard may contract with external companies for the provision of services to you. These companies may include, or be associated with transaction processing, insurance, information technology services and records management. Only information about you that is pertinent to the supply of the Card to you is provided to any third party and strict security and confidentiality requirements are adhered to. In collecting and managing personal information, Mastercard complies with the Australian Privacy Principles (‘APPs’) of the Privacy Act 1988 (Cth).
In the event that personal information is disclosed to an external company operating in a foreign country, Mastercard will ensure that the information will be protected by a law or a contract which upholds privacy principles similar to the APPs.
Mastercard will take reasonable steps to protect information we collect from you, and you have the right to access that information to ensure it is accurate. For more details, you should see the privacy policy contained at stables.money/privacy-policy. If you wish to access your information, please contact the Privacy Officer at Mastercard’s principal business address at 72 Christie Street, St Leonards NSW 2065, or call1800 098 231.
Compensation arrangements
Mastercard is covered by a professional indemnity insurance policy (the policy) designed to pay claims by third parties (including customers) arising out of any professional negligence on its part, subject to terms and exclusions of the policy. The policy extends to cover for claims made in relation to the conduct of representatives/employees after they cease to be employed by or act for Mastercard. The terms and conditions of the policy satisfy the requirements of s912B Corporations Act 2001 (Cth) for compensation arrangements. You do not have a direct right to claim under this policy which is taken out to ensure sufficient resources will be available to meet claims against Mastercard.
Dispute resolution
You should address any complaint relating to the financial products or services directly to us on the details provided in the PDS or by contacting Customer Support on 1300 160 858 or by email at team@stables.money.
If these steps are unable to resolve your complaint, the matter will be automatically escalated. If a resolution is not reached within a reasonable time period, the matter will be further escalated and referred to senior management.
All complaints are logged at each stage of the process. If you have any enquiries about the dispute resolution process, please call us on 1300 160 858 or by sending an email to team@stables.money.
If you are dissatisfied with the resolution of a complaint you have lodged, you may refer your complaint to:
Australian Financial Complaints Authority
GPO Box 3 Melbourne Vic 3001
Toll Free Number: 1800 931 678
Website: www.afca.org.auEmail: info@afca.org.au
If these steps are unable to resolve your complaint, the matter will be automatically escalated. If a resolution is not reached within a reasonable time period, the matter will be further escalated and referred to senior management.
All complaints are logged at each stage of the process. If you have any enquiries about the dispute resolution process, please call us on 1300 160 858 or by sending an email to team@stables.money.
If you are dissatisfied with the resolution of a complaint you have lodged, you may refer your complaint to:
Australian Financial Complaints Authority
GPO Box 3 Melbourne Vic 3001
Toll Free Number: 1800 931 678
Website: www.afca.org.auEmail: info@afca.org.au
What happens if this FSG changes?
If the FSG is updated, we will post a link to the updated FSG on the Stables website.
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© Stables Group 2024
The "Stables Group" is powered by a number of companies throughout the world.These companies include, but is not limited to: Stables Money Global Pte Ltd, 2 Venture Drive #19-18, Vision Exchange, Singapore 608526; Stables Australia, powered by Tiiik Pty Ltd (ACN 639 448 490) a company incorporated in Australia; Stables Europe, (KRS #0001027447), incorporated in Warsaw, Poland, a member of the European Union (EU); Stables Asia, is a company located at Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong; and Stables Limited, a company incorporated in Abu Dhabi Global Market (ADGM).
Note more companies and jurisdictions are gradually coming online - watch this space.
The Stables Group is collectively referred to as “Stables”, “Tiiik”, “we”, “us” and “our” in these General Terms of Use, other customer disclosure documents our App and on our websites.
Stables powered by Tiiik Pty Ltd ACN 639 448 490 is a registered Digital Currency Exchange (DCE) provider with AUSTRAC - DCE100780083-001. Tiiik is also registered as an independent remittance dealer with AUSTRAC - IND100780083-001. Tiiik Pty Ltd is also a member of the Australian Financial Complaints Authority (AFCA), member number 109771.
Stables Europe, located at 22B Bartycka Street, Unit 21A, Warsaw, postcode 00716, Poland is a Virtual Asset Service Provider (VASP), KRS National Register No: 0001027447, entered into the Poland Virtual Currency Business Activity Register on 6th April 2023.
Stables Money® is a registered trademark, and the coin design is a trademark of Stables Group.
The Stables Send product is issued by Odyssey Capital Funds Management Ltd ACN 116 172 395 (AFSL 297283) (“Issuer”) and distributed and administered by Tiiik Pty Ltd trading as Stables ACN 639 448 490 (AFS Representative No. 001308192). You should consider the Product Disclosure Statement, Financial Services Guide and Target Market Determination for this product located here. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you."
The Stables Card Mastercard® powered by Tiiik Pty Ltd is issued by EML Payment Solutions Limited ABN 30 131 436 532, AFSL 404 131 ("Issuer"), and is managed by Mastercard Prepaid Management Services Australia Pty Ltd ABN 47 145 044, AFSL 386 837. Stables powered by Tiiik Pty Ltd is a Corporate Authorised Representative of Mastercard Prepaid Management Services since 10th November 2022. You should consider the Product Disclosure Statement and Target Market Determination for this product located here. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.
* Subject to any surcharge that may be imposed directly by merchants. Currently the Stables Card cannot be used in the following countries and geographical regions due to sanctions that are currently in place: Crimea, Iran, North Korea, Sudan, Syria, Donetsk and Luhansk. If you attempt to use your card at merchants in any of these countries and geographical regions, your request will be declined. Additionally, all Mastercards will not work at Russian merchants. In addition, the POS terminals are not owned or operated by the Issuer or Mastercard Prepaid Management Services Australia Pty Ltd and the Issuer or Mastercard Prepaid Management Services Australia Pty Ltd are not responsible for ensuring that merchants will accept the Stables Card. For example, the Issuer and Mastercard Prepaid Management Services Australia Pty Ltd cannot control when a POS terminal is due for maintenance or is faulty of if a merchant chooses not to accept the Stables Card. In such cases, your Stables Card may not function properly or be declined. For more information please see the Product Disclosure Statement.
** Some merchants may charge their own fees and set their own limits.
Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
The "Stables Group" is powered by a number of companies throughout the world.These companies include, but is not limited to: Stables Money Global Pte Ltd, 2 Venture Drive #19-18, Vision Exchange, Singapore 608526; Stables Australia, powered by Tiiik Pty Ltd (ACN 639 448 490) a company incorporated in Australia; Stables Europe, (KRS #0001027447), incorporated in Warsaw, Poland, a member of the European Union (EU); Stables Asia, is a company located at Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong; and Stables Limited, a company incorporated in Abu Dhabi Global Market (ADGM).
Note more companies and jurisdictions are gradually coming online - watch this space.
The Stables Group is collectively referred to as “Stables”, “Tiiik”, “we”, “us” and “our” in these General Terms of Use, other customer disclosure documents our App and on our websites.
Stables powered by Tiiik Pty Ltd ACN 639 448 490 is a registered Digital Currency Exchange (DCE) provider with AUSTRAC - DCE100780083-001. Tiiik is also registered as an independent remittance dealer with AUSTRAC - IND100780083-001. Tiiik Pty Ltd is also a member of the Australian Financial Complaints Authority (AFCA), member number 109771.
Stables Europe, located at 22B Bartycka Street, Unit 21A, Warsaw, postcode 00716, Poland is a Virtual Asset Service Provider (VASP), KRS National Register No: 0001027447, entered into the Poland Virtual Currency Business Activity Register on 6th April 2023.
Stables Money® is a registered trademark, and the coin design is a trademark of Stables Group.
The Stables Send product is issued by Odyssey Capital Funds Management Ltd ACN 116 172 395 (AFSL 297283) (“Issuer”) and distributed and administered by Tiiik Pty Ltd trading as Stables ACN 639 448 490 (AFS Representative No. 001308192). You should consider the Product Disclosure Statement, Financial Services Guide and Target Market Determination for this product located here. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you."
The Stables Card Mastercard® powered by Tiiik Pty Ltd is issued by EML Payment Solutions Limited ABN 30 131 436 532, AFSL 404 131 ("Issuer"), and is managed by Mastercard Prepaid Management Services Australia Pty Ltd ABN 47 145 044, AFSL 386 837. Stables powered by Tiiik Pty Ltd is a Corporate Authorised Representative of Mastercard Prepaid Management Services since 10th November 2022. You should consider the Product Disclosure Statement and Target Market Determination for this product located here. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.
* Subject to any surcharge that may be imposed directly by merchants. Currently the Stables Card cannot be used in the following countries and geographical regions due to sanctions that are currently in place: Crimea, Iran, North Korea, Sudan, Syria, Donetsk and Luhansk. If you attempt to use your card at merchants in any of these countries and geographical regions, your request will be declined. Additionally, all Mastercards will not work at Russian merchants. In addition, the POS terminals are not owned or operated by the Issuer or Mastercard Prepaid Management Services Australia Pty Ltd and the Issuer or Mastercard Prepaid Management Services Australia Pty Ltd are not responsible for ensuring that merchants will accept the Stables Card. For example, the Issuer and Mastercard Prepaid Management Services Australia Pty Ltd cannot control when a POS terminal is due for maintenance or is faulty of if a merchant chooses not to accept the Stables Card. In such cases, your Stables Card may not function properly or be declined. For more information please see the Product Disclosure Statement.
** Some merchants may charge their own fees and set their own limits.
Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.