Send powered by Stables
Last updated 1st March 2024
1. What is this document?
1.1 This Financial Services Guide (“FSG”)has been prepared by Tiiik Pty Ltd trading as Stables (“Stables”) ACN 639 448 490. Stables is the authorised representative (001308192) of OmiPay Pty Ltd ACN 612 481 768 (“Issuer”) which holds an Australian Financial Services Licence (“AFSL”) 495025. Stables is authorised by the Issuer to distribute this FSG as the providing entity.
1.2 This FSG is an important document which provides information to assist you in deciding whether to use the Send product. It contains information on the services being provided, how the relevant parties are remunerated, details of how complaints are dealt with, privacy considerations and the conflicts of interest that may arise. In addition to this FSG, you will be provided with a Product Disclosure Statement (“Send PDS”) and Target Market Determination containing further product information and disclosure that will help you make an informed decision regarding whether or not to use Send.
1.3 You should also read the Stables Global General Terms of Use and the Send Terms & Conditions which will apply to your use of the Send product.
1.4 If you have any questions about the information contained in this FSG, you should contact Support at Stables.
Mail: 5/189 Kent St, Sydney, NSW 2000
Email: team@stables.money
Website: www.stables.money
1.5 All capitalised terms in this FSG have the same meanings as those defined in the Send PDS and Send Terms & Conditions, unless otherwise stated.
1.6 In this FSG, any reference to “we” or “us” is a reference to Stables; “you” are the user of the Send product.
2. Who are we? Who do we act for?
2.1 The Issuer holds an AFSL and is authorised to deal in and provide general financial product advice in relation to non-cash payment (“NCP”) products, such as Send.
2.2 The Issuer has authorised Stables to deal in NCP products and provide general financial product advice to retail and wholesale clients as the Issuer’s authorised representative. Stables also maintains and operates the Stables Platform and your Stables Account which holds certain types of digital currencies, including Stablecoins, and from which you can transfer amounts to, or receive amounts from another Stables Account, or a third party Digital Wallet or fiat bank account.
2.3 Stables has also been authorised by the Issuer to distribute this FSG. Stables is not authorised to provide you with personal advice.
3. Providing instructions to us
3.1 You may provide instructions to us via theStables Platform and must register for a Stables Account and complete our know your customer procedures before using the Send product. Instructions received may require verification of your identity. Please refer to the Stables Global General Terms of Use, the Send Terms & Conditions and Send PDS for further details.
4. What financial services do we provide?
4.1 As an authorised representative of the Issuer, we and our employees, agents and contractors are authorised to provide general advice on and deal in Send only.
4.2 We are separately authorised by Mastercard Prepaid Management Services Australia Pty Ltd ABN 47 145 452 044, AFSL 386 837 to deal in and provide general advice relating to the Stables Card Mastercard® issued by EML Payment Solutions Limited ABN 30 131 436 532, AFSL 404 131. You should read our separate Financial Services Guide and PDS & Card Terms if you wish to apply for a Stables Card Mastercard®.
5. How are we and the Issuer remunerated?
5.1 We will charge fees in accordance with the Fees Table below based on the different scenarios in which you use the Send product. Stables does not charge fees for any general advice which is provided in relation to the Send product.
5.2 Whenever you use Send to transfer Stablecoins to a third party Digital Wallet, your transaction will involve a transaction on a blockchain and gas fees in connection with processing transactions on the blockchain network. This fee may vary based on a number of factors (e.g. how many transactions the blockchain is processing during the same time period) and entirely outside the control of theIssuer, Stables or any related party. We will let you know the expected amount of gas fee and our fee when you submit your Send request. By authorising a transaction using Send, you accept our fee and the gas fee relating to your transaction which may vary from the gas fee quoted to you before authorising your transaction.
5.3 We may adjust the above fees and charges at our discretion and will inform you of any updated fees and charges via the Website and App. The fee will also be shown to you before authorising a transaction.
5.4 All fees or charges will be directly deducted from your Account as soon as they are incurred in accordance with the Send Terms & Conditions.
5.5 Our employees are remunerated on a salary basis with some employees also receiving incentives based on sales of products and services. The Issuer’s employees are remunerated on a salary basis with performance incentives based on the overall financial performance of the Issuer, the performance of the business unit in which they operate and individual performance.
5.6 The Issuer’s remuneration consists of amounts paid to it by Stables for issuing the Send product and authorising Stables to act on the Issuer’s behalf.
5.7 You can request more specific details of the fees and other benefits that will be received by us by contacting us directly via in app chat. If you wish to be provided with this information, you must make your request within a reasonable time after you are provided with this FSG, and in any event, before any financial service is provided to you relating to Send.
6. Conflicts of interest
6.1 The Issuer has a conflict-of-interest policy that aims to avoid and manage conflicts of interests that may arise both within the group and between it and third parties from time to time.
7. Financial advice
7.1 We are only authorised to provide you with general financial product advice, and not authorised to provide you with any personal financial product advice.
7.2 That means any advice we provide to you has been prepared without taking into account your objectives, financial situation or needs.You should therefore consider the appropriateness of the advice, in light of your own objectives, financial situation or needs, before following any advice we provide to you.
7.3 Before making any decision to use the Send product, you should obtain a copy of and consider this FSG, the Send PDS, the Target Market Determination, the Stables Global General Terms of Use and the Send Terms & Conditions , and make your own decision on whether Send or related services offered are right for your circumstances.
8. Privacy
8.1 In addition to information we collect about you as our customer, which is subject to the terms of our privacy policy (available at stables.money/privacy-policy) to provide an effective service in relation to Send we may collect personal information about you. Information is collected by us or the Issuer only where it is required to complete the provisioning of Send or related transactions for you, to promote and market Send and services to you and to inform you of any key updates or changes, or for us to comply with laws and regulatory requirements.
9. Compensation arrangements
9.1 The Issuer is covered by a professional indemnity insurance policy designed to pay claims by third parties (including customers) arising out of any professional negligence on its part, subject to terms and exclusions of the policy. The policy extends to cover for claims made in relation to the conduct of representatives/employees after they cease to be employed by or act for the Issuer. The terms and conditions of the policy satisfy the requirements of s912B Corporations Act 2001 (Cth) for compensation arrangements. You do not have a direct right to claim under thispolicy which is taken out to ensure sufficient resources will be available to meet claims against the Issuer.
10. Dispute resolution
10.1 You should address any complaint relating to the financial products or services directly to us using the details provided in the Send PDS or by contacting Customer Support on in app chat or by email at team@stables.money.
10.2 We will acknowledge your complaint promptly, either verbally or in writing, and do our best to resolve it straight away. If we can’t resolve your complaint within5 business days, we will provide you with a written response providing the final outcome within no later than 30 days. We aim to resolve all complaints within 21 days. However, in some cases it may take up to 30 days. Your complaint may take a little longer to assess if we need more information or if your complaint is complex. In all cases, we’ll keep you updated on the progress. You can ask for information about how we manage complaints.
If you are not satisfied with our response, you may lodge a complaint with the Australian FinancialComplaints Authority (AFCA). AFCA provides free and independent financial services complaint resolution and can be contacted on
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800931 678 (free call)
Mail: GPO Box 3, Melbourne VIC 3001
Time limits may apply to complaints to AFCA so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
10.3 To contact the Issuer OmiPay Pty Ltd about your complaint:
Phone:1300 016 666 between 8:30am to 5pm Sydney time
Website:www.omipay.net/
Email: info@omipay.com.au
Mail: Suite3603, Level 36, 201 Elizabeth St, Sydney, NSW 2000
11. What happens if this FSG changes?
11.1 If the FSG is updated, we will post a link to the updated FSG on the Stables website.